Covid-19 Statement

Here at Arcadia Medical, we have always worked tirelessly to provide our customers around the UK with the best possible service we can. So, we feel it would be remiss of us not to acknowledge the current crisis.

We understand the challenges that the NHS and Private Health Sectors are currently facing. We therefore know the importance of supporting you, our customer, during this difficult time.

We want you to know that we are working around the clock, taking all necessary measures to help look after our team and our customers. We hope that, by continuing to fulfil the orders you need - in the safest way possible - we can help support those in need over the coming weeks. 

Here are some of things we’re prioritising right now in the Arcadia Medical team:

Following Government guidelines

We're working very closely with all our partners and third parties - suppliers, warehouse and our courier - to ensure that all local authority and government guidance on hygiene and health is strictly followed to help minimise risk for our team and our customers.

Providing you with the same fantastic service

To date, there hasn’t been an impact on the service we provide, and we are continuing to operate as usual. All our deliveries are still going ahead as planned.

Depending on the size of the order and the items you are requesting, there may be some delays. We are currently experiencing a large volume of orders so please do bear this in mind. 

Our Key Account Managers and our Customer Service Department are here to help answer any questions you may have and keep you updated as much as possible on stock availability and lead times. 

You can contact our Customer Service Department on 01792 940270 or email customerserivces@arcadiamedical.co.uk 

You can manage your account by logging into your Customer Portal, if you don’t have access yet, please log on and register here: https://customer.arcadiamedical.co.uk/ 

Showing our gratitude

We are extremely grateful for everything being done by those who are in key, frontline positions looking after us and our loved ones during this unprecedented time. From all of us here at Arcadia, Thank you.

We're all in this together

Finally, please do take care of yourselves and others. Every day that passes is a day closer to this being over, we’re all in this together.

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